+ Support
Customer Service
Real people, here to help. Whether it's a question about an order, your account, or how Curo works, our team has you covered.
How to reach us
The fastest way to get help is by email at care@curohealth.ca. If you're already a patient, you can also message your care team directly from your secure account. We aim to reply within one business day.
What we can help with
- Orders, shipping, and tracking — see Shipping & Delivery.
- Prescriptions, refills, and dose adjustments.
- Billing and account questions.
- Privacy and your data — see our Privacy Policy.
Clinical questions
Questions about your treatment, side effects, or whether something is right for you are best answered by a clinician. Once you've started, you can message your licensed Canadian clinician any time — it's included in your plan.
New here?
Start a free assessment and a licensed Canadian clinician will review it. You're only charged if you're prescribed.
Emergencies
Curo is not for medical emergencies. If you're experiencing one, call 911 or go to your nearest emergency department.
Last updated 2026.